Service & Support

RBTmachinery‘s customer service, technical support, and parts departments are superior in every way. RBTmachinery technicians are the most highly-skilled, Well-trained, Experienced and best supported.

Service system keeps track of every piece of equipment RBTmachinery sells. Every maintenance visit (including the specific maintenance performed) is recorded, as is every repair procedure and every part installed. Technicians can even upload photos and videos to assist technicians on future visits. Not only does this database help keep equipment performing at peak levels and speed and simplify future maintenance and repair, it helps keep the resale value of RBTmachinery equipment the highest in the industry.

RBTmachinery’s exhaustive technical knowledge database is unsurpassed. It includes user manuals and repair guides on RBTmachinery equipment, as well as details from component-makers’ proprietary manuals that aren’t available to other repair services. And RBTmachinery’s knowledge database also includes white papers on specific maintenance and repair procedures. No other technical service department is so well positioned with the materials necessary for fast and complete repairs.

RBTmachinery’s has the most highly skilled technicians. They receive extensive training on RBTmachinery equipment and best practices regarding periodic maintenance and machine repair. Email bulletins and annual workshops keep technician knowledge and skills up to date.

Authorized service on RBTmachinery equipment is available only from RBTmachinery technicians. No other repair service has the depth or breadth of knowledge and skill found in RBTmachinery’s Technical Service Department. RBTmachinery provides 24/7/365 service. RBTmachinery is committed to being where you need us when you need us.

Finally, RBTmachinery Technicians back their work with genuine OEM parts. With other repair services, you don’t know what you’re getting. And RBTmachinery works closely with its partners and maintains a vast warehouse of replacement parts and supplies, ensuring the right part will be available when you need it.